There are two options when performing a reset: a hard reset or a soft reset. ![]() In terms of troubleshooting, it is a useful first step if a BlackBerry smartphone is experiencing hardware, software, or wireless network issues. ![]() A reset of a BlackBerry smartphone is a troubleshooting method that completely turns off and restarts the operating system software and applications of a BlackBerry smartphone. Some useful information every savvy BlackBerry® smartphone owner should know is how to reset their device. Note: If you are using a BlackBerry Z10, check out our post on how to restart a BlackBerry 10 smartphone
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